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Boston West Fair Skies

​​Keep our skies fair

MASSPORT NOISE COMPLAINT NUMBER     617-561-3333


You can start by clicking here to get to Massport's website and accommodate yourself with it.


There are several ways to place a complaint:


  • By phone. Call the number above any time. Make sure you know the exact time/date of the noise event. Also, make sure you write in a note book the day and time of your complaint. It's the only way to keep track of your complaints and check to see if the cookie-cutter letters arriving from Massport months after you placed your complaint coincide with your records. They normally do, they are very thorough in their work.


  • Electronically. Start by tracking the flight you need to create a complaint for by going to Massport's Symphony PublicVue page. During the process you will need to create an account. Remember your username and password for next time you login. To use this software you will need to be computer savvy. The software isn't as user-friendly as it should be.  You can also use our step-by-step user manual we put together. Click here for a copy of our own Symphony user manual.


  • Reach out to legislators at both state and national level. After a bad RNAV day we strongly encourage you to call and write letters to your elected officials. Check our "Take Action" page for their contact information.